Refund Policy

Last updated: September 20, 2026

24-Hour Return & Refund Policy

RVRS accepts return or refund requests only when the item you received is defective, damaged on arrival, or different from the item you ordered.

Report the Issue Within 24 Hours

Please contact us within 24 hours of delivery. Include your order number and clear photos of the product, packaging, and shipping label so we can review the issue.

Eligible Cases

You received the wrong item.
The item arrived defective or damaged.

Cases We Do Not Accept

Change of mind or personal preference.
Requests submitted more than 24 hours after delivery.
Damage caused after delivery through misuse, improper storage, or handling.

Approved Claims

Once the issue is verified, RVRS will arrange the appropriate resolution, which may be a replacement or a refund depending on the situation and product availability. If a return is required, we will provide the next steps.